Customer Services Manager

TL;DR

Customer Services Manager: Leading a dynamic team to drive performance and deliver top-tier customer service with an accent on process improvement, KPI championing, and cross-departmental collaboration. Focus on implementing innovative strategies to boost satisfaction and streamline workflows while owning the end-to-end customer experience.

Location: Onsite in Gateshead

Salary: £35,000–£45,000

Company

hirify.global is looking for a Customer Service Manager.

What you will do

• Motivate and lead a high-performing customer service and sales team to exceed expectations.
• Respond promptly to customer inquiries and negotiate order lead times.
• Champion KPIs and provide impactful reports to contribute to continuous improvement.
• Collaborate with internal and external stakeholders to deliver seamless solutions.
• Ensure full adherence to safety, health, environmental, and regulatory standards.

Requirements

• Proven track record in customer service management and team leadership.
• Passion for improving processes and delivering efficiency.
• Excellent communication and relationship-building skills.
• Strong commercial acumen with a keen eye for detail.
• Ability to prioritize effectively in a fast-paced environment.
• Drive to inspire and develop your team.

Culture & Benefits

• Lead a dynamic team making an impact on every customer interaction.
• Contribute to a culture of respect, transparency, and customer-first thinking.
• Opportunity to implement innovative strategies to boost satisfaction.
• Work in an environment that values continuous improvement.