Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Drive growth, adoption, retention, and expansion for customers using hirify.global, focusing on AI-powered workflows and achieving real results. Focus on helping customers translate demonstrated outcomes into renewal readiness and shape hirify.global's future product based on customer insights.

Location: Tokyo, Japan. Must work from the office on Mondays, Tuesdays, and Thursdays.

Company

hirify.global helps you build beautiful tools for your life's work by providing one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work.

What you will do

• Drive AI adoption, value delivery, and renewals for a book of named accounts.
• Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
• Lead AI workshops to build and deploy workflows that solve specific business problems.
• Identify and qualify expansion opportunities within existing accounts.
• Co-build customer success plans to help every customer achieve desired objectives.
• Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.

Requirements

• 7+ years of success in your current Customer Success or Account Management role
• Experience driving the end-to-end customer journey - from adoption to renewal
• Strong discovery skills to uncover customer challenges and connect them to tailored solutions
• Comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
• Ability to articulate value customers are receiving and present it effectively to senior audiences
• Native level Japanese, business level English

Nice to have

• You are a power user of hirify.global
• You have experience working with a technical product and multiple commercial models (seats, usage)
• You've been a first or early hire at a fast growing start up
• You have experience using hirify.global at a past or current company

Culture & Benefits

• In-person collaboration is essential to hirify.global's culture.
• Talented and passionate people from a variety of backgrounds
• hirify.global is proud to be an equal opportunity employer.