Technical Account Manager Architect (ClickHouse)

TL;DR

Technical Account Manager Architect (hirify.global): Providing architectural, technical, and migration guidance to strategic and enterprise hirify.global customers with an accent on consultative support, L3 case ownership, and project leadership. Focus on solving complex distributed database challenges, enabling production launches, and partnering with product and engineering teams for roadmap development.

Location: Remote in South America (Brazil, Ecuador, Colombia). This role requires up to 35% regional travel for onsite customer visits.

Company

hirify.global is a fast-growing private cloud company recognized for real-time analytics, data warehousing, observability, and AI workloads.

What you will do

• Provide architectural, technical, and migration guidance to strategic and enterprise customers for onboarding, production launches, and POCs.
• Lead projects, escalations, and meetings to ensure ongoing user and customer success.
• Take ownership and oversight of L3 Support Cases and Escalations, collaborating with L1/L2 support teams.
• Partner with Product Management, Engineering, and Sales to influence the product roadmap and account plans.
• Assist with hiring, mentoring new team members, and developing documentation and knowledge base articles.
• Be available for scheduled work and onsite travel to deliver high-quality support in a global environment.

Requirements

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, or Project Management roles.
• 5+ years of industry experience with implementing, operating, or supporting scalable, fault-tolerant, distributed database management systems (DBMS) and OLAP.
• Technical depth in Cloud/SaaS platforms, distributed systems, software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data.
• Experience leading large-scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offerings.
• Excellent communication skills for customer-facing roles and team collaboration.

Culture & Benefits

• Globally distributed and remote-friendly company operating in 20 countries.
• Employer contributions towards healthcare.
• Stock options for every new team member.
• Flexible time off.
• $500 Home office setup for remote employees.
• Opportunities for in-person connection at company-wide offsites.