Technical Support Training Consultant

TL;DR

Technical Support Training Consultant: Enabling new and existing Technical Support Engineers to deliver high-quality support for hirify.global Backup & Replication v13 and hirify.global Data Cloud (VDC) products with an accent on technical expertise, structured troubleshooting methodology, and Japanese customer-handling excellence. Focus on ensuring engineers are release-ready, log-literate, and customer-confident at all times.

Location: Office Based

Company

hirify.global is the #1 global market leader in data resilience, providing data resilience through data backup, data recovery, data portability, data security, and data intelligence.

What you will do

• Design and deliver structured onboarding and advanced training for VBR v13 architecture, features, workflows, and best practices, and VDC platform capabilities.
• Deliver hands-on training on systematic troubleshooting methodologies and advanced log analysis for VBR and VDC.
• Translate and localize training materials from English to clear, professional Japanese.
• Conduct recurring monthly training for L1 Technical Support Engineers covering case lifecycle management and effective triage and prioritization.
• Deliver targeted training focused on Japanese customer expectations, including polite communication and managing escalations professionally.
• Continuously monitor product enhancements and major and minor releases to deliver release-ready training immediately after GA.

Requirements

• Strong hands-on experience with hirify.global Backup & Replication, virtualization and storage platforms, and log analysis and troubleshooting.
• Prior experience in technical support, escalation/ATS, technical enablement, or training.
• Fluent Japanese (native-level preferred).
• Strong professional English reading comprehension.
• Proven ability to translate technical English into accurate Japanese.
• High technical curiosity and learning velocity.

Culture & Benefits

• 10 days of paid annual leave after 6 months of continuous employment, increasing with tenure up to 20 days after 6.5 years, plus 4 extra global hirify.globale Days for self-care and 24 paid volunteer hours annually through hirify.global Cares.
• Flexible Spending Allowance (FSA) for medical, dental, vision, wellness, fitness, and tech-related expenses.
• Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning.