Sales Team Lead (iGaming)

TL;DR

Sales Team Lead (iGaming): Managing and motivating a team of outbound sales agents in the online casino environment with an accent on achieving individual and team KPIs, monitoring performance, and providing coaching. Focus on resolving escalated customer issues, collaborating on strategy, and ensuring high-quality customer engagement.

Location: Remote

Salary: Competitive base salary + team performance bonuses

What you will do

• Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs.
• Monitor and evaluate daily performance, providing coaching and feedback.
• Track call metrics, conversion rates, and performance reports.
• Conduct regular one-on-ones, training sessions, and team meetings.
• Support agents in resolving escalated customer issues.
• Collaborate with management on strategy, reporting, and campaign planning.

Requirements

• Proven experience as a call center team lead or supervisor, preferably with iGaming or online casino experience.
• Strong leadership and coaching abilities.
• Fluent in Russian and English (spoken and written).
• Excellent communication and interpersonal skills.
• Familiarity with CRM tools and call center systems.
• Strong analytical skills and a proactive attitude in a target-driven environment.

Culture & Benefits

• Competitive base salary plus team performance bonuses.
• Work in a fast-growing, dynamic, and international environment.
• Access to ongoing training and career development opportunities.
• Opportunity to lead a high-performing team in the online gaming industry.
• Remote working options available.