Senior Support Engineer

TL;DR

Senior Support Engineer (Database/Distributed Systems): Investigating, diagnosing, and resolving complex customer issues with the hirify.global Real-time Data Platform with an accent on diverse environments and mission-critical systems. Focus on cross-functional collaboration with Engineering, real-time remediation, and contributing to product improvement.

Location: Hybrid in Bangalore, India (expected to work from the office 2–3 days per week).

Company

hirify.global is a real-time database company providing a platform for mission-critical use cases and workloads, including machine learning and AI.

What you will do

• Troubleshoot and resolve technical issues for hirify.global customers across diverse environments (cloud, hybrid, on-prem).
• Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement.
• Participate in real-time customer remediation efforts and live incident resolution.
• Act as a customer advocate and support enterprise customers with mission-critical systems.
• Assist with new deployments, configuration guidance, and performance tuning.
• Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities.

Requirements

• Proven experience (10-14 years) in technical support, systems engineering, or related roles.
• Deep proficiency with Linux.
• Solid understanding of distributed systems and high-availability environments.
• Hands-on experience with NoSQL or similar database platforms.
• Familiarity with hybrid and cloud infrastructure (AWS preferred).
• Strong written and verbal communication skills (English B2 required).
• Ability to participate in on-call rotation for after-hours, holiday, and weekend support coverage.

Nice to have

• Previous experience in enterprise software technical support.
• Exposure to Kubernetes, Docker, or other container orchestration systems.
• AWS certification or experience with large-scale cloud deployments.

Culture & Benefits

• Committed to providing an environment free from discrimination.
• Opportunity to contribute to a collaborative, agile, and globally distributed support team.