Application Support Analyst (Centura)

TL;DR

Application Support Analyst (Centura): Managing incidents and ensuring seamless IT service operations for a global investment company with an accent on prompt resolution, root cause investigation, and continuous service improvement. Focus on maintaining system integrity, supporting change initiatives, and enhancing support capabilities through automation and knowledge transfer.

Location: Onsite in Bengaluru

Company

hirify.global is providing IT service management and proactive incident resolution for a leading global investment company.

What you will do

• Manage business-critical incidents, ensuring timely resolution and accurate status updates to stakeholders.
• Investigate incidents and defects, identify root causes, and implement durable fixes to maintain system and service integrity.
• Support change initiatives aligned with Change Management practices.
• Enhance support capabilities by driving automation, monitoring, trend analysis, and knowledge transfer.
• Provide technical support to users and collaborate with IT teams and vendors for complex issues.
• Participate in shift and out-of-hours support rotations to ensure service coverage.

Requirements

• Recent experience with Centura, including coding and debugging.
• Familiarity with SQL for investigation, reporting, and remediation.
• Experience in software transition, release management, QA/UAT support, and disaster recovery planning.
• Ability to produce clear technical documentation, use cases, and activity diagrams.
• End-to-end support experience including incident and problem management, trend analysis, and post-incident reviews.
• Degree in Computer Science or equivalent technical qualification.
• English: good spoken required.

Nice to have

• Familiarity with Sybase DB.
• Experience within Investment Management firms with understanding of investment operations.
• Familiarity with ITSM/ticketing tools and monitoring platforms.

Culture & Benefits

• Vacation and sick pay as per local laws, with 10 days sick leave without a doctor's note.
• Health insurance assistance for you and your loved ones.
• Time off for state holidays, regardless of the client’s schedule.
• Pleasant environment with corporate parties and team get-togethers.
• Comfort service for technical and everyday work problems.
• Opportunities for career growth, IT certifications, and access to top-tier courses and learning platforms.