Operations Manager (GameDev)

TL;DR

Operations Manager (GameDev): Taking ownership of key operational processes, ensuring transparency, efficiency, and scalability with an accent on administrative and service processes, procurement, and internal tool administration. Focus on building and maintaining efficient operations, coordinating complex requests, and optimizing workflows across various teams.

Location: Remote (global) or onsite in Armenia. Medical insurance is provided if employed in Armenia.

Company

hirify.global is a mobile game studio, part of GDEV, known for creating the cult mobile shooter Pixel Gun 3D with 3+ million monthly active players.

What you will do

• Manage the full procurement process, including coordinating requests, aligning with teams and contractors, and tracking deadlines.
• Administer DocuSign for account setup, document flow, and ensuring correct execution.
• Take full ownership of Jira and Service Desk administration, including setting up projects, task automation, and employee support.
• Create and update process documentation and structure the knowledge base in Confluence.
• Communicate with contractors and service providers to resolve operational issues and discuss terms.
• Support internal teams in process development and optimization (e.g., localization, content planning, HR, IT).
• Manage access and services, including AI tools and subscription tracking, participating in service optimization.

Requirements

• 2+ years of experience in IT or GameDev operations.
• Strong skills in Jira and Service Desk administration.
• Proven experience in building and optimizing processes.
• Proficiency in documentation and information structuring.
• Ability to communicate effectively with both contractors and internal teams.
• Systemic thinking, initiative, and independence in work.
• Good English proficiency is required.

Culture & Benefits

• Employment under Armenian labor law or a remote contract.
• Official salary, 21 days of vacation plus 3 additional paid days off.
• 100% paid sick leave.
• Medical insurance in Armenia (if employed there).
• Access to workshops, internal lectures, gifts, and corporate events.
• Opportunity to work on a product with a multi-million audience and directly impact its growth.