Disputes Senior Manager (Fintech)

TL;DR

Disputes Senior Manager (Fintech): Leading and mentoring a high-performing team to manage card dispute claims for UK and US customers, ensuring compliance with strict scheme and regulatory timelines. Focus on designing robust control frameworks, driving operational excellence through technology, and acting as the final authority on complex cases.

Location: Hybrid, 3 days a week in the office in Cardiff, UK

Company

hirify.global provides an all-in-one business credit card & spend management platform to help small business owners save time and money.

What you will do

• Lead and mentor a high-performing Card Disputes team, processing UK and US claims.
• Ensure all dispute claims are processed within strict scheme cycles (Visa) and regulatory timelines.
• Design, implement, and monitor robust control frameworks to mitigate financial loss and operational errors.
• Drive operational excellence by leveraging technology to streamline processes and enhance customer experience.
• Manage Card Disputes in a fast-paced environment, adapting to constant changes and engaging cross-functional teams.
• Act as the final point of authority for complex dispute cases and high-priority customer escalations.

Requirements

• Extensive financial services experience in Card Disputes.
• Proven track record of successfully leading and managing high-performing teams in a dynamic environment.
• Deep understanding of regulatory and legal requirements in fraud risk.
• Vast experience in conducting risk assessments and designing and testing mitigating controls.
• Analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
• Ability to work hybrid, 3 days a week in the office in Cardiff, UK.

Culture & Benefits

• Fast-paced, innovative culture focused on continuous improvement and feedback.
• Private Healthcare including dental and optician services through Vitality.
• Worldwide travel insurance through Vitality.
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical).
• Salary Sacrifice Pension Scheme up to 7% match.
• Annual Learning and Wellbeing Budget.
• Enhanced Parental Leave and Cycle to Work Scheme.
• Dog-friendly offices equipped with a pool table, arcade machine, and beer tap.

Hiring process

• Stage 1: 30-minute call with a Talent Partner.
• Stage 2: 60-minute interview with the Customer Operations Director.
• Stage 3: 60-minute interview with the People team and a peer.