Support Manager (SAP)

TL;DR

Support Manager (SAP): Providing first-level support for ABAC/SUMMA end-users within the European Commission framework with an accent on IS service management and user guidance. Focus on coordinating between project and support teams and ensuring high service quality within a SAP environment.

Location: Onsite in Brussels, Belgium (European Commission)

Company

A global digital transformation company with over 4,900 employees across 26 countries, specializing in conscious technology and innovation.

What you will do

• Provide first-level support to end-users of ABAC/SUMMA via the helpdesk.
• Coordinate activities between the SUMMA project team and the service support team.
• Organize, implement, and maintain IS Support and service management.
• Manage user requests and maintain information sites.
• Guide users on financial information systems (SUMMA) within a SAP environment.
• Monitor and follow up on service quality.

Requirements

• Proven knowledge in end-user assistance or information systems support.
• Solid understanding of ITIL.
• Strong reporting and interpersonal communication skills.
• Ability to handle confidential and sensitive information with discretion.
• Bachelor's degree (minimum 3 years).

Nice to have

• Knowledge of ABAC and SAP systems.
• ITIL Foundation certification.

Culture & Benefits

• Dynamic environment with daily technological challenges.
• Commitment to equal opportunities, non-discrimination, and diversity.
• Culture focused on being Transformative, Creative, Honest, and Vibrant.