Helpdesk Engineer

TL;DR

Helpdesk Engineer: Providing technical support to employees and ensuring the smooth operation of IT systems with an accent on troubleshooting Google Workspace, MacOS, and Mobile Device Management (MDM) issues. Focus on configuring new employee workstations, maintaining detailed records in the ticketing system, and developing technical documentation.

Location: Hybrid/Kyiv office in Ukraine

Company

hirify.global is a global company with Ukrainian roots, focused on developing wellness solutions.

What you will do

• Provide timely and effective technical support to employees via email and the ticketing system.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Resolve technical problems with various web services, including Slack, Confluence, and Jira.
• Prepare and configure new employee workstations, including hardware setup and software installation.
• Maintain detailed records of user requests and resolutions in the ticketing system.
• Collaborate with the IT team to identify and implement system improvements and upgrades.

Requirements

• Minimum of 2 years of experience in a technical support or helpdesk role.
• Technical skills and hands-on experience with user account management systems, endpoint operating systems (Windows and/or macOS), and mobile device management (MDM) solutions.
• Experience providing remote support to a distributed workforce.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.
• Experience working with a ticketing system.

Nice to have

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience with Jamf solutions
• Experience with an Asset Management tool (Jira Assets preferred)

Culture & Benefits

• Join a culture that champions both personal and professional growth.
• Be part of a movement that’s creating a healthier, happier world.
• Every team member is empowered to inspire and make an impact.
• Achieve meaningful outcomes through a results-driven approach.