Senior Customer Success Manager (AI)

TL;DR

Senior Customer Success Manager (AI): Guide customers through post-sales journeys and Agentic AI-powered transformation programs with an accent on overall adoption strategy, value delivery, and operational excellence. Focus on cultivating strategic client relationships, collaborating on tailored automation solutions, and ensuring timely, successful implementation of automation solutions.

Location: Bucharest, Romania

Company

hirify.global is a fast-moving, high-growth product company dedicated to creating category-leading enterprise software for automation, leveraging the transformative power of AI.

What you will do

• Own and develop the customer’s overall adoption strategy and comprehensive value delivery plan.
• Lead and orchestrate end-to-end adoption delivery, coordinating across various internal and external workstreams.
• Serve as the primary point of contact for clients, building strong relationships and tailoring success strategies.
• Cultivate and sustain strategic relationships with key clients, becoming a trusted advisor on automation strategies.
• Collaborate closely with internal technical teams, sales, and other stakeholders for a unified approach.
• Work closely with clients and internal teams to develop effective solutions to problems.

Requirements

• Extensive experience in customer success roles, with a proven track record of driving customer satisfaction, adoption, and retention.
• Experience with professional services and attach motions for support/services.
• Experience in a high-growth technology company, preferably in the SaaS or RPA space.
• Solid technical background with experience in delivering enterprise-grade solutions.
• Fluency in English (C1).
• Bachelor's degree in business, technology, or a related field.

Nice to have

• MBA preferred.

Culture & Benefits

• Believe in the transformative power of automation to change how the world works.
• Committed to creating category-leading enterprise software.
• Values curious, self-propelled, generous, and genuine individuals.
• Work in a fast-moving, fast-thinking growth company.
• Many roles allow for flexibility in when and where work gets done.
• Inclusive workplace providing equal opportunities regardless of diverse backgrounds, experiences, and ideas.