Junior Helpdesk Engineer

TL;DR

Junior Helpdesk Engineer: Providing timely technical support to employees, troubleshooting IT issues, and managing device configurations. Focus on improving system efficiency, creating comprehensive documentation, and delivering user training.

Location: Must be based in Kyiv, Ukraine

Company

hirify.global is a global company with Ukrainian roots, providing innovative wellness solutions through apps like Muscle Booster, Yoga-Go, and WalkFit to millions of users.

What you will do

• Provide timely and effective technical support to employees via ticketing system, email, Slack, and walk-in requests.
• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).
• Prepare and configure new employee devices, including hardware setup and software installation.
• Set up and provide support for meeting room audiovisual equipment.
• Develop and maintain comprehensive technical documentation, including knowledge base articles and system configurations.
• Deliver user training and guidance on Google Workspace and MacOS applications.

Requirements

• Excellent communication and interpersonal skills with a desire to help colleagues.
• A logical approach to problem-solving and strong curiosity for troubleshooting technical issues.
• Familiarity with MacOS and Google Workspace environments.
• Some experience in an IT support or customer service role, or equivalent skills through internships/coursework.
• Ability to work effectively both independently and as a collaborative team member.
• Must be based in Kyiv, Ukraine.

Nice to have

• Experience with Jamf or similar MDM.
• Experience with Jira Service Management and Jira Assets.
• Interest in automation, demonstrated by some experience with scripting (e.g., Python, Bash).

Culture & Benefits

• Join a culture that champions both personal and professional growth.
• Every team member is empowered to inspire and make an impact.
• Focus on achieving meaningful outcomes and making a difference every day.
• Be part of a movement that's creating a healthier, happier world.
• Diverse, remote-friendly team of 700+ professionals.

Hiring process

• Recruiter call
• Skills assessment
• Meet the hiring manager