SAP S/4HANA 1.5 Level Support Specialist

TL;DR

SAP S/4HANA 1.5 Level Support Specialist: Providing advanced troubleshooting and configuration assistance for the S/4HANA platform with an accent on resolving escalated incidents and supporting business process optimization. Focus on analyzing and resolving complex master data and integration issues, and maintaining system stability.

Location: Hybrid, Medellín (Colombia)

Salary: 85,000,000–90,000,000 COP per year

Company

hirify.global is an IT consultancy firm providing innovative technology solutions (AI, ML, BI, Web, Automation) for various industries.

What you will do

• Handle escalated incidents from 1st level support requiring deeper technical and functional analysis.
• Perform advanced troubleshooting of SAP Fiori Apps, including role configuration and authorization issues.
• Support configuration adjustments within approved change management processes (non-development).
• Analyze and resolve complex master data issues and investigate integration issues between S/4HANA and connected systems.
• Perform basic customizing activities, support UAT execution, and maintain internal knowledge base.
• Assist in system monitoring, background job analysis, and performance optimization.

Requirements

• Solid working knowledge of SAP S/4HANA architecture and SAP Fiori Launchpad configuration.
• Functional understanding of at least two core modules: FI, CO, MM, SD, or P2P processes.
• Experience with SAP authorization concepts, master data governance, and SAP Integration Suite (CPI).
• Proven ability to analyze system logs, identify root causes, and experience with ticketing systems and SLA-driven support.
• Strong analytical and problem-solving skills.
• Excellent communication skills in English and German.