Customer Advisor

TL;DR

Customer Advisor (Customer Support): Providing high-quality customer support via phone and email with an accent on resolving client issues and ensuring service monitoring. Focus on shift work, IT support team communication, and maintaining a high sense of responsibility towards tasks.

Location: Onsite in Riga, Latvia

Salary: Hourly rate from 8.28 EUR/h gross (1.5x paid during the night shifts and 2x the national holidays shifts)

Company

hirify.global helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely.

What you will do

• Provide high-quality customer support via phone and email.
• Find applicable solutions to daily client issues.
• Take care of customer inquiries within shift work.
• Ensure monitoring and escalation of services by informing the IT Support team and corporate clients.

Requirements

• Excellent Latvian and English skills, good knowledge of Russian.
• Experience in customer support is preferred.
• Ability to work full-time (approximately 160 hours per month).
• Ability to work night shifts (at least 4-5 nights per month).
• Excellent communication and listening skills.
• Desire to learn new things and constantly develop as a professional.

Culture & Benefits

• Be part of a company guided by a strong purpose to do good and recognized as a top sustainable company.
• Professional growth opportunities within IT and Customer Service departments.
• Work with inspiring colleagues and be empowered to learn, grow, and accelerate your career.
• Health insurance with sports coverage.
• Company bonus applied by hirify.global policy.