Product Owner, Product Operations

Icario is Hiring

Job Info:

• Company Icario
• Position Product Owner, Product Operations (Remote)
• Location Remote.
• Source EchoJobs
• Published February 14, 2026
• Category Product
• Type Full-Time

About the Role

In this role, you will own the prioritization, coordination, and operational execution of omni-channel engagement program launches and ongoing change requests across our book of business. You’ll work cross functionally with Product Management, Engineering, BI, Operations, and Client-facing teams to translate program scope into clear delivery plans, identify what can be delivered out-of-the-box versus what requires additional development, and proactively manage dependencies, timelines, and tradeoffs. To be successful, you’ll bring strong requirements discipline and portfolio management—capturing and shaping new capability needs with Product, leading reporting enhancements with BI, and preparing and representing your portfolio in quarterly planning to align business priorities with delivery capacity. You’ll also support and continuously improve the operating system that enables scalable execution as we evolve from a services-led delivery model to a technology-driven platform, ensuring stakeholders have consistent visibility into priorities, progress, risks, and upcoming launches. In this position you will report directly to the Senior Director, Product Operations in our Product Team.

Why We Need You

Program Launch & Change Management

• Maintain a single, prioritized view of client onboarding initiatives and program change requests to guide strategic decision-making and sequencing across competing priorities.
• Establish and apply transparent prioritization criteria to guide tradeoffs when demand exceeds capacity.
• Ensure visibility of program risk, conflicts, and resource constraints to inform decision making.

Quarterly Planning Preparation & Representation

• Translate approved onboarding and program change requests into scoped, sequenced work aligned to Engineering capacity.
• Identify cross-functional dependencies and risks before work is committed to a quarter.
• Partner with Engineering, Product Management, Operations and client teams to assess timelines and capacity, recommending tradeoffs grounded in impact and risk.

Program Definition & Product Alignment

• Assess what can be delivered via existing configuration or out-of-the-box capabilities versus what requires new or custom development.
• Clearly articulate implications of custom development, scalability considerations, and downstream product impact.
• Ensure incoming work is clearly defined, appropriately scoped, and aligned to measurable business outcomes (revenue, compliance, client impact).
• Partner with Engineering to ensure requirements, workflows, edge cases, and acceptance criteria are actionable and clear.
• Support Discovery, Execution & Stakeholder Alignment
• Partner with stakeholders and Engineering to ensure programs and program changes are fully understood and actionable, providing guidance on business rules, edge cases and acceptance considerations.
• Maintain working-level alignment with cross-functional stakeholders to ensure smooth execution.
• Surface risks, dependencies, or gaps early, recommending scope or prioritization adjustments, as needed.

Reporting Ownership

• Lead intake, prioritization, and delivery of reporting changes tied to program execution, compliance, and performance.
• Define and maintain clear reporting requirements, including KPIs, data definitions, and business rules, ensuring alignment across stakeholders.
• Partner closely with BI and Engineering to design and implement reporting solutions that reduce manual effort, close gaps, and improve data consistency.
• Identify opportunities for new reporting capabilities or enhancements to support program needs and manage delivery from concept through production.
• Leverage knowledge of FFP data products to investigate data issues and ensure accurate, consistent reporting across programs.

Support Operating Model & Scalable Delivery

• Assist in establishing lightweight, scalable processes for intake, prioritization, scoping, launch readiness, and post-launch follow-up.
• Support creation of dashboards and cadences that improve predictability and visibility.
• Partner with leadership to implement process improvements.

What You'll Love About Us

• 4+ weeks PTO, Summer PTO, and unlimited Health & Wellness PTO
• Competitive benefits package including: medical, dental, vision, disability, FSA, HSA, pet insurance, and more
• Generous 401k program with company match
• Company paid parental leave
• Work-life harmony
• $1,000 employee referral bonus program
• Fully remote & hybrid working models with office locations in Minneapolis, MN & Birmingham, AL
• The list goes on, apply to learn more!

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