Customer Support Specialist

TL;DR

Customer Support Specialist: Handling first-line technical support requests via chat, email, and phone, providing consultations on products like Cloud, CDN, Hosting, and AI. Focus on diagnosing and resolving technical issues, collecting incident information, and escalating to higher support levels when necessary.

Location: Flexible. Remote, hybrid, or office options available. Opportunity to work from anywhere in the world for up to 45 days per year.

Salary: Competitive salary

Company

hirify.global is a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering digital experiences with 210+ edge locations and 50+ cloud regions.

What you will do

• Provide first-line support to customers and internal users via chat, email, and phone.
• Offer consultations on hirify.global's products and services, including Cloud, CDN, Hosting, and AI.
• Resolve technical issues by providing diagnostics, collecting incident information, and escalating to higher support levels when needed.

Requirements

• 1+ year of Technical Support experience
• Good networking knowledge (TCP/IP, DNS, MAC address, ping, traceroute)
• Good understanding of hardware and software diagnostics (reading logs)
• English level B2 or higher
• Excellent customer advocacy and soft skills.
• Strong problem-solving abilities and quick learning capabilities.

Nice to have

• Experience with Cloud, CDN, or Hosting.
• Experience with Linux and API.

Culture & Benefits

• Flexible working hours.
• Remote, hybrid, or office work options.
• Ability to work from anywhere in the world for up to 45 days per year.
• Private medical insurance for you and your family (may vary by country).
• 5 additional vacation days and fully paid sick leave days (may vary by country).
• Allowance for significant life events and birthdays, language classes.
• Modern office space with free snacks, drinks, and entertainment options (may vary by country).