Technical Application Specialist (Conversational AI)

TL;DR

Technical Application Specialist (Conversational AI): Maintaining and enhancing virtual assistant systems for resilience, compliance, and scalability, collaborating with engineering, product, and data teams. Focus on optimising conversational flows, fulfilment logic, and backend integrations while shaping the strategic roadmap for conversational AI.

Location: Hybrid in Bristol, UK (at least two days per week in office)

Salary: £48,987–£54,430

Company

hirify.global is transforming its banking services and investing in technology to shape the future of finance.

What you will do

• Maintain, support and optimise existing virtual assistants to ensure performance, stability, usability and compliance.
• Design, develop and refine new conversational flows, including deterministic, rules-based logic and agentic AI-driven interactions.
• Work with engineering and product teams to strengthen fulfilment logic and backend service integrations.
• Analyse performance data, conversational transcripts and user feedback to identify improvements and innovation opportunities.
• Contribute to the Conversational AI strategic roadmap, aligning delivery to wider Group initiatives.
• Ensure operational resilience, regulatory compliance and platform stability across conversational systems.

Requirements

• Hands-on experience with Conversational AI platforms (e.g., IBM Watson Assistant, Google Dialogflow, Microsoft Bot Framework).
• Understanding of NLP concepts and conversational design principles.
• Ability to design and maintain both deterministic, rules-based conversational flows and agentic, LLM-powered interactions.
• Backend development experience using JavaScript or Python.
• Ability to work effectively in agile, cross-functional teams.
• Strong analytical skills with the ability to interpret performance metrics, user feedback and transcript insights to drive improvements.

Nice to have

• Experience with cloud platforms (GCP, Azure, AWS).
• Knowledge of containerisation and orchestration tools (Docker, Kubernetes).
• Understanding of microservices architectures and API gateway patterns.
• Familiarity with monitoring, observability or analytics tools used for conversational products.
• Experience working with CI/CD pipelines or automated testing for conversational AI.

Culture & Benefits

• A generous pension contribution of up to 15%.
• An annual performance-related bonus and share schemes including free shares.
• Flexible benefits package, adaptable to lifestyle needs.
• 30 days’ holiday, plus bank holidays.
• Reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns.
• A range of wellbeing initiatives and generous parental leave policies.