Site Reliability Operations Manager

TL;DR

Site Reliability Operations Manager: Leading the operational reliability layer for a production environment, ensuring 24/7 service stability across networks, applications, and infrastructure with an accent on incident response, measurable improvements in uptime, and operational maturity. Focus on managing shift-based teams, strengthening incident management processes, and collaborating with SRE, Infrastructure, Security, and Engineering teams to eliminate recurring incidents.

Location: Onsite in Athens, Greece

Company

hirify.global is one of the biggest GameTech companies in the world, operating in 19 markets and powering Betano.

What you will do

• Lead and develop the Site Reliability Operations team, ensuring high performance across 24/7 shift coverage.
• Own incident management processes, including severity classification, escalation paths, communication standards, and post-incident reviews.
• Ensure proactive monitoring of production systems with meaningful alerting and track key operational metrics (MTTA, MTTR, uptime, SLA).
• Drive structured communication during incidents, ensuring clear updates to technical and business stakeholders.
• Collaborate closely with SRE, Infrastructure, Security, and Engineering teams to eliminate recurring incidents through root cause analysis.
• Oversee relationships with external vendors and providers during both routine operations and major outages.

Requirements

• Proven experience leading technical operations or NOC/SRE Operations teams in high-availability environments.
• Strong understanding of production monitoring, alerting systems, and incident management frameworks.
• Solid knowledge of networking fundamentals (TCP/IP), infrastructure components, and cloud or hybrid environments.
• Experience working in 24/7 operational models with shift-based teams.
• Hands-on familiarity with ticketing systems and operational reporting.
• Ability to analyze operational data and translate it into improvement initiatives.

Nice to have

• Experience in gaming, fintech, e-commerce, or other real-time, high-scale digital environments.

Culture & Benefits

• Be part of a diverse team of more than 2.700 Kaizeners from 40+ nationalities.
• Work for a company recognized among the Best Workplaces in Europe and certified Great Place to Work.
• Opportunity to leverage cutting-edge technology.
• Promote a culture of operational excellence, accountability, and continuous improvement.