Customer Success Manager

TL;DR

Customer Success Manager (Network Automation): Driving adoption, quantifying value, and building long-term strategic relationships across Tier 1 and Tier 2 accounts. Focus on technical project leadership, commercial outcomes, and cross-functional coordination.

Location: Hybrid role, 2 core days in the office in Prague.

Company

hirify.global enables people to uncover the truth about their networks with innovative solutions.

What you will do

• Own customer success plans for Tier 1–2 accounts in partnership with a Post-Sales Solution Architect.
• Run technical programs, coordinate SMEs and executive stakeholders, handle escalations, and map use cases.
• Drive adoption and maturity by identifying gaps, designing action plans, and tracking progress.
• Quantify and communicate value by capturing metrics and building consensus with customer champions.
• Lead commercial motions, manage renewals, support procurement cycles, and uncover expansion opportunities.
• Build relationships with key accounts and executive sponsors, relay feedback to Product, Sales, and Marketing.

Requirements

• Technical fluency in enterprise networking concepts and comfort engaging highly technical stakeholders.
• Proven track record of project leadership running multi-workstream customer programs.
• Commercial acumen to translate technical outcomes into business value and ARR impact.
• Executive communication skills, both written and verbal.
• Customer health mindset with experience building dashboards or reports.
• Proactive problem-solving skills and collaboration skills.

Nice to have

• Background in network operations, network automation, or assurance platforms.
• Experience supporting global, business-critical environments.
• Prior work with value frameworks tied to renewals and expansion.

Culture & Benefits

• 25 days of holidays + 5 flexi-days.
• Pluxee Flexi Card (up to 16 000 CZK per year).
• Collaboration with diverse, international teams.
• A pet-friendly office.
• Complementary snacks, coffee, and refreshments.
• Regular team and company events.