Technical Support Consultant

TL;DR

Technical Support Consultant: Delivering outstanding technical support via emails and chats with an accent on building strong and lasting customer relationships and maintaining deep understanding of client solutions. Focus on handling sensitive customer data with care and security, and communicating with developers and cross-functional specialists.

Location

Opportunity to cooperate fully remotely.

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists.

Requirements

• English: C1+ required
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• CRM systems expertise.

Culture & Benefits

• Flexible schedule.
• Inclusive international environment.
• Balance between project workload and personal time.
• Responsive leadership interested in your development and long-lasting cooperation.
• A culture built on trust, with no time-tracking requirements.