Cloud Priority Support Engineer (Cyber Protection)

TL;DR

Cloud Priority Support Engineer (Cyber Protection): Providing remote technical support for cyber protection products, ensuring smooth and secure customer environments with an accent on troubleshooting complex software, networking, and hardware issues. Focus on diagnosing intricate problems, collaborating with internal teams, and maintaining deep knowledge of company operations.

Location: Remote (Australia)

Company

hirify.global is a Swiss company, founded in Singapore in 2003, and a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on.

What you will do

• Resolve technical incidents for customers across various software, networking, and hardware environments.
• Build and maintain strong relationships with customers, adapting to dynamic work environments.
• Stay updated on industry advancements in Cloud, Storage, Virtualization, and Business Applications.
• Collaborate with various departments to analyze and resolve problems.
• Provide technical guidance and mentorship to junior staff members.
• Develop documentation for installation, upgrades, support, and compatibility.

Requirements

• English: Upper Intermediate (B2) or higher, both verbal and written.
• Network troubleshooting experience (Wireshark, tcpdump, iperf).
• Proficiency in deploying and configuring services like DHCP, DNS, VPN, and HTTP servers.
• Windows Server experience, including log/dump analysis and application-level troubleshooting with Procmon/Process Explorer.
• Familiarity with business applications such as MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp, or NTP servers.
• Strong communication and customer focus with the ability to prioritize time-sensitive issues.

Nice to have

• 2+ years of relevant work experience.
• Linux experience.
• Awareness of Virtualization.

Culture & Benefits

• Global company with 15 offices worldwide and 1800+ employees in 50+ countries.
• Corporate culture focused on positive impact, mutual trust, and respect.
• Opportunity to work in a dynamic, global environment with a "never give up" attitude.
• Commitment to diversity and inclusion as an equal opportunity employer.

Hiring process

• Candidates are expected to participate in interviews without AI tools, automated prompts, or third-party assistance.
• Interviews assess individual skills, experience, and communication style through authentic, real-time interaction.
• Use of AI or external assistance during live interviews may lead to disqualification.
• All employment offers are contingent upon successful completion of applicable background checks.