Security Support Engineer (Identity Security)

TL;DR

Security Support Engineer (Identity Security): Providing technical support for worldwide enterprise customers on hirify.global's AI-powered identity security platform with an accent on privileged access management, troubleshooting complex technical problems, and assisting in solution design. Focus on resolving customer technical issues through diligent research, reproduction, and utilization of in-depth knowledge in IT security and cloud environments.

Location: Hybrid, United States. Cannot sponsor employment visas.

Salary: $68,000 – $100,000/year

Company

hirify.global is a global leader in identity security, trusted by organizations worldwide to secure human and machine identities with an AI-powered Identity Security Platform.

What you will do

• Provide technical support for customers using Machine Identity Security products.
• Assist in the design of technical solutions based on hirify.global’s Venafi and partner products.
• Communicate proactively customer problems and record all interactions in the CRM system.
• Assist customers with installation and customization of Venafi products in their environment.
• Establish and maintain effective working relationships with clients.

Requirements

• 5-7 years’ experience in Technical Support or similar role in a software company.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Capable of understanding the technical aspects of complex systems.
• Enterprise-level troubleshooting and support experience.
• Public Key Infrastructure (PKI) knowledge, including technology, standards, and implementations.
• Understanding of securing Internet applications (cryptography, standards, techniques).
• Familiarity with large network design, layout, and operations.
• Experience with directory technologies and standards (LDAP, Active Directory).
• Database (MS SQL/MySQL) experience, including ability to write queries.
• Excellent presentation, verbal, and written communications skills.

Culture & Benefits

• Comprehensive compensation package including medical, dental, vision, and financial benefits.
• Equal Opportunity Employer committed to diversity and inclusion.
• Opportunity for occasional early morning or late work and rotating on-call shifts, including weekends.