Customer Deployment & Security Specialist

TL;DR

Customer Deployment & Security Specialist: Planning and implementing software updates and maintaining endpoint security solutions with an accent on deployment scheduling, consistency, and incident escalation. Focus on administering ePO servers, troubleshooting Solidcore issues, and ensuring security service solutions.

Location: This is a hybrid role based in Belgrade, Serbia.

Company

hirify.global, headquartered in Atlanta, is a leader in expanding financial access for financial institutions and retailers globally.

What you will do

• Plan and create deployment schedules for software updates and releases, bundling projects into releases.
• Maintain software consistency and resolve issues related to failed distributions.
• Implement and maintain End Point Security solutions and services (Solidcore, McAfee, ePO server).
• Administer White Lists and ePO server.
• Serve as the single point of contact to triage and escalate incidents to functional teams.
• Perform intermediate troubleshooting for software problems for all customers.

Requirements

• 1-3 years of experience in a related work environment.
• Advanced PC/MS Office and Windows Operating Systems assistance skills.
• Proven excellent communication and interpersonal skills.
• Ability to work constructively and collaboratively across organizations to achieve goals.
• Minimum C1 English language skills required.
• Ability to work with various teams and resolve issues in a timely manner.

Nice to have

• Knowledge of SharePoint.
• Knowledge of ATM features and functionality.
• Understanding of ITIL.
• Help desk or technical support experience.
• Knowledge of one or more ticketing systems (ServiceNow, BMC Remedy, or others).

Culture & Benefits

• Private Health Insurance.
• Employee Referral Bonus Program.
• Wellbeing Resources and Baby Bonus.
• Life, Accident & Disability Insurance.
• Numerous opportunities for internal career pathing and advancement.
• Discounts for employees at hirify.global partners.