Transaction Services Specialist, Disputes & Collections (Finance)

TL;DR

Transaction Services Specialist, Disputes & Collections (Finance): Managing the full lifecycle of customer disputes and collections, ensuring timely resolution and payment recovery with an accent on accurate investigation, proactive outreach, and effective negotiation. Focus on maintaining healthy accounts receivable and optimizing processes while fostering stakeholder relationships.

Location: Hybrid in Lisbon, Portugal. This is a Part time and Fixed-Term Contract (FTC) position, with a working schedule of 9:00 AM to 2:00 PM or 2:00 PM to 6:00 PM WET. Relocation assistance or visa sponsorship is not offered.

Company

hirify.global is an equal opportunity product company helping over 100,000 small and medium-sized businesses grow and succeed while prioritizing a people-first culture.

What you will do

• Investigate and resolve customer invoice disputes and chargebacks in a timely and accurate manner.
• Manage collections activities for overdue accounts, including proactive communication with customers and partners.
• Support the preparation of regular reports on collections activities, outstanding amounts, and recovery rates.
• Reconcile customer accounts, identify discrepancies, and process necessary transactional adjustments.
• Collaborate with internal teams (e.g., Sales, Customer Success, Legal, Support, Engineering) to resolve complex disputes and collection cases.
• Act as a subject matter expert for disputes and collections lifecycle, contributing to and drafting process improvements.

Requirements

• This is a Part time and Fixed-Term Contract (FTC) position with a working schedule of 9:00 AM to 2:00 PM or 2:00 PM to 6:00 PM WET.
• 2 - 4 years of experience in a similar role and environment.
• High attention to detail and accuracy with a strong problem-solving and analytical approach.
• Strong collaboration and communication skills, particularly with internal commercial teams.
• Familiarity with billing platforms, collections management workflows, order management systems, and CRM tools.
• Proficient written and spoken English.

Culture & Benefits

• People-first culture valuing authenticity, collaboration, and diverse perspectives.
• Opportunity to unlock potential, push boundaries, and experiment with the latest technologies, contributing to an AI First Vision.
• Enjoy flexible hours, wellness perks, performance-based bonuses, 28 paid leave days, well-being days, compassionate leave, and pawternal leave.
• Investment in growth through mentorship, coaching, and internal mobility with open and honest feedback.
• Contribute to helping over 100,000 small and medium-sized businesses grow and succeed.