Quality Manager (AI)

TL;DR

Quality Manager (AI): Managing supplier alignment and performance to ensure high-quality, on-time delivery for AI projects in a localization context with an accent on client relationship management, SLA compliance, and process improvement. Focus on leading root cause analysis, developing quality frameworks, and optimizing workflows for linguistic accuracy.

Location: Hybrid role based in Thessaloniki, Greece or Cluj-Napoca, Romania

Company

hirify.global is a global transformation partner providing multilingual content services in translation, localization, and adaptation, and high-quality training data solutions for NLP-enabled machine learning.

What you will do

• Partner with Engagement Managers to ensure supplier alignment and coordinate resource recommendations.
• Serve as the primary point of contact for language quality, managing client conversations and reports.
• Monitor supplier KPIs, including on-time delivery, task acceptance, and linguistic accuracy.
• Design and maintain quality frameworks, glossaries, style guides, and Translation Memories (TMs).
• Act as the escalation point for missed deliverables, leading Root Cause Analysis (RCA) and Quality Improvement Plans (QIPs).
• Execute regular quality measuring and Content Type Analysis to ensure SLA compliance.

Requirements

• Exceptional verbal and written communication skills in English (C1+ required).
• Proven track record in Localization Vendor, Language, or Quality Management.
• Experience and interest in working with Generative AI tools.
• Deep understanding of quality principles, with preferred experience in Agile or Lean Six Sigma.
• Expert knowledge of Translation Management Systems (TMS), TM tools, and MTPE workflows.
• Strong data literacy for decision-making and process improvement.
• Master’s degree or equivalent professional experience.
• Full-cycle supervisory experience in accordance with organizational policy.

Culture & Benefits

• Be a strong listener and effective collaborator within a squad team structure.
• Join a results-oriented environment that understands the importance of Objectives & Key Results (OKRs).
• Proactively develop clear solutions to complex problems.