Senior Merchant Operations Manager (Fintech)

TL;DR

Senior Merchant Operations Manager (Fintech): Managing and optimizing end-to-end merchant operational workflows across European markets, ensuring consistency, compliance, and efficiency. Focus on designing, refining, and documenting onboarding processes, defining operational KPIs, and driving data-driven decision-making.

Location: Hybrid in Iraklio, Greece

Company

efood is part of the hirify.global Group, a pioneering local delivery platform operating in over 70 countries worldwide.

What you will do

• Manage end-to-end Merchant operational workflows across all European markets, ensuring consistency, compliance, and efficiency.
• Act as the primary operational bridge between Product, Due Diligence, Compliance, and cross-functional teams.
• Define, create, and continuously improve operational dashboards and KPIs to drive data-driven insights.
• Design, refine, and optimize Merchant onboarding processes, ensuring scalability and regulatory alignment.
• Own operational documentation, ensuring processes, flows, and SOPs remain accurate and up to date.
• Monitor operational quality and support root-cause analysis for failures or inefficiencies.

Requirements

• Minimum 3-4 years of experience in Operations, KYB/KYC, Compliance Operations, or Project Management.
• Strong understanding of operational processes, tools, and operational frameworks.
• Proven ability to manage cross-functional stakeholders in complex environments.
• Strong process-thinking mindset: able to map, structure, optimize, and document operational flows.
• Experience working with CRM and onboarding tools.
• Fluent English is a must.

Nice to have

• B.S. degree in Finance, Management, Computer Science, Data Science, or any other relevant field.

Culture & Benefits

• Attractive remuneration package.
• Ticket restaurant card.
• Private Medical & Life Insurance from day one.
• Access to an online training platform for personal and professional growth.
• Cafeteria and in-house gym with remote fitness sessions.
• Opportunity to grow professionally within a fast-growing multinational company.