Community Manager (B2B Tech)

TL;DR

Community Manager (B2B Tech): Leading community engagement and social media management for a major global B2B tech client with an accent on translating high-level strategy into daily interactions and actionable insights. Focus on real-time engagement, social pulse insights, and managing client relationships across multiple European markets and US teams.

Location: London, United Kingdom

Company

hirify.global specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science.

What you will do

• Oversee community management across multiple European markets and collaborate with internal US teams.
• Serve as a primary point of contact for clients in South EMEA and UKI, providing daily status updates and managing expectations.
• Conduct daily engagement sweeps across platforms like Meta, TikTok, LinkedIn, and X for assigned brands.
• Translate social intelligence findings into actionable community-based recommendations.
• Identify trends and key moments of opportunity in the social space to develop social pulse strategies.
• Draft engaging social copy and responses that align with distinct brand personas and generate engagement.

Requirements

• 1+ years of experience in social marketing and/or community management.
• Experience using Sprinklr is required; experience using Khorus is a plus.
• Excellent written and oral communication skills, with the confidence to engage effectively with senior decision-makers and coordinate across global teams.
• Comfortable with data and spreadsheets, with the ability to track community-based insights and translate them into actionable reports.
• Must have innate creativity and the agility to pivot instantly between corporate B2B strategy and lifestyle brand engagement.

Culture & Benefits

• 25 days annual leave + 1 Volunteer Day.
• Bupa Healthcare and Life Assurance.
• Flexible Working Model with core working hours: 10am – 4pm.
• A 1.5:1 Matching Pension Structure.
• Wellbeing and Health benefits including monthly allowance for physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
• Season Ticket Loan and Cycle to Work Scheme.