Customer Success Operations Manager

TL;DR

Customer Success Operations Manager: Driving operational excellence and data-driven decision-making for a high-performing Customer Success organization with an accent on process standardization, tool optimization, and cross-functional alignment. Focus on analyzing customer data, building performance dashboards, and enabling data-driven strategies for retention, adoption, and growth.

Location: Hybrid role based in Copenhagen (Denmark), Stockholm (Sweden), Utrecht (Netherlands), or Oslo (Norway). hirify.global does not provide relocation support and candidates must have existing work authorization for the country where the role is located.

Company

hirify.global is a fast-growing technology company revolutionizing public procurement to make it accessible and effortless for public buyers and suppliers.

What you will do

• Define, implement, and execute the Customer Success roadmap in collaboration with CS leadership.
• Design, standardize, and scale operational processes to improve CSM productivity and customer outcomes.
• Analyze customer, usage, and commercial data to identify trends, churn risks, and expansion opportunities.
• Build and deliver performance dashboards and actionable insights for Customer Success and Executive stakeholders.
• Collaborate with Sales, RevOps, Product, Marketing, and Finance to ensure alignment on customer initiatives.
• Continuously evaluate and improve Customer Success workflows, optimizing systems like HubSpot and related tools.

Requirements

• Solid experience (3-5 years) in Customer Success Operations, Revenue Operations, or similar, preferably in a SaaS environment.
• Highly analytical with strong experience working with data, dashboards, and performance metrics.
• Hands-on experience with CRM and CS tooling (HubSpot experience preferred).
• Structured problem-solver capable of building scalable processes.
• Strong cross-functional collaboration skills.
• English: C1+ proficiency required for clear and confident communication.

Culture & Benefits

• Dynamic culture built on continuous growth, trust, and collaboration.
• International environment with ambitious and dedicated colleagues.
• Hybrid work model to support work-life balance.
• Health and insurance plans, pension plans, and paid parental leave (country-specific).
• Social happenings and competitive salary packages.