Customer Success Operations Manager

TL;DR

Customer Success Operations Manager (SaaS): Enabling a high-performing, scalable Customer Success organization by driving operational excellence, data-driven decision-making, and seamless cross-functional collaboration. Focus on translating strategy into execution, optimizing CSM productivity, analyzing customer data for trends, and continuously improving Customer Success workflows and tooling.

Location: Hybrid role, requiring onsite presence in Copenhagen, Stockholm, Utrecht, or Oslo. Candidates must be based in, or have existing work authorization for, Denmark, Sweden, Netherlands, or Norway. hirify.global does not provide relocation support.

Company

hirify.global is a fast-growing technology company revolutionizing public procurement to make it accessible and effortless for buyers and suppliers.

What you will do

• Define, implement, and execute the Customer Success roadmap in close collaboration with CS leadership.
• Design, standardize, and scale operational processes to improve CSM productivity, customer outcomes, and operational excellence.
• Act as a key partner to Sales, RevOps, Product, Marketing, and Finance to ensure alignment on customer initiatives.
• Analyze customer, usage, and commercial data to identify trends, churn risks, and expansion opportunities.
• Build and deliver performance dashboards, reports, and actionable insights for Customer Success leadership and Executive stakeholders.
• Continuously evaluate and improve Customer Success workflows, ensuring systems like HubSpot and related tools fully support operational needs.

Requirements

• Solid experience (ideally 3-5 years) in Customer Success Operations, Revenue Operations, or a similar role in a SaaS or subscription-based environment.
• Highly analytical and comfortable working with data, dashboards, and performance metrics.
• Hands-on experience with CRM and CS tooling (HubSpot experience is a strong advantage).
• Structured problem-solver who enjoys building scalable processes and improving how teams work.
• Strong cross-functional collaborator, able to align stakeholders across CS, Sales, Finance, and Product.
• Communicate clearly and confidently in English, both with operational teams and senior leadership.

Culture & Benefits

• Hybrid work model to support work-life balance.
• Health and insurance plans, pension plans, and paid parental leave (may differ per country/office).
• Social happenings and competitive salary packages.
• Dynamic culture built on continuous growth, trust, and collaboration.
• Opportunity to be part of an international environment with ambitious and dedicated colleagues.