Account Management Specialist

TL;DR

Account Management Specialist: Nurturing long-term relationships with merchants in Croatia, ensuring maximum value from hirify.global's products, and driving growth through cross-sell and upsell opportunities. Focus on proactive account health monitoring, churn prevention, and serving as a bridge between merchants and internal teams to shape future product development.

Location: Hybrid in Zagreb, Croatia

Company

hirify.global is a fast-paced, energetic company building software solutions to help small and growing businesses thrive across Europe.

What you will do

• Build deep, trusting relationships with a portfolio of merchants as a trusted advisor.
• Educate clients on new products and identify upsell/cross-sell opportunities.
• Monitor account health to prevent and manage churn, and win back former clients.
• Act as the bridge between merchants and internal teams for a frictionless experience.
• Gather structured client feedback to help shape the future of hirify.global's products.

Requirements

• Experience in Account Management, Sales, or Customer Success.
• Possess a growth mindset and be relationship-driven.
• Demonstrate a proactive spirit in managing your client portfolio.
• Be tech-savvy and comfortable with CRMs and digital tools.
• Bilingual: Fluent in Croatian and confident in English.

Culture & Benefits

• Permanent contract with a 6-month probation period.
• Work in a friendly, comfortable, and relaxed environment.
• Enjoy flexible working hours that align with team needs.
• Receive up to 26 days of vacation, plus 3 fully paid days for unexpected health issues.
• Monthly food allowance, plus additional benefits.
• High-quality hardware is provided for work.
• Structured onboarding program for all new employees.