VDI Support Specialist (Citrix)

TL;DR

VDI Support Specialist (Citrix): Providing second-line support for virtual desktop infrastructure with an accent on incident resolution, Citrix environment monitoring, and end-user troubleshooting across various device platforms. Focus on maintaining high availability of VDI sessions, managing service requests via IT operations workflows, and collaborating with infrastructure teams to resolve complex technical issues.

Location: Must be based in KSA (Onsite role)

Company

hirify.global is a leading fintech platform in the GCC region, reshaping financial relationships by offering flexible payment solutions for millions of users.

What you will do

• Manage incidents and service requests from the Citrix L2 queue ensuring stable daily operations.
• Provide second-line support for users accessing VDI from Windows, ThinClients, or macOS devices.
• Troubleshoot session launch failures, connection performance, and user profile issues.
• Monitor environments using Citrix Director and follow operational dashboards.
• Perform user-level network and OS-level connectivity troubleshooting.
• Document resolutions and contribute to the internal knowledge base for known issues.

Requirements

• 1–3 years of hands-on experience supporting VDI solutions in an operational role.
• Strong troubleshooting skills with Windows OS and understanding of Windows Server.
• Solid grasp of networking fundamentals like IP addressing, DNS, DHCP, and the OSI model.
• Experience working in helpdesk or IT operations environments with ITSM processes.
• Good written and verbal English communication skills.

Nice to have

• Familiarity with Active Directory, GPO, and profile management concepts.
• Experience with Citrix ADC/NetScaler or monitoring tools like Zabbix.
• Proficiency using Jira Service Management for ticket handling.

Culture & Benefits

• Opportunity to work at a high-growth, industry-leading fintech firm.
• Professional development within an established IT operations team.
• Exposure to large-scale enterprise infrastructure and complex VDI environments.

Hiring process

• HR screening call.
• Technical interview with the team.
• Final interview.