Customer Onboarding Engineer

TL;DR

Customer Onboarding Engineer: Delivering high-impact onboarding experiences for customers to boost satisfaction and accelerate product adoption of hirify.globalQube, with an accent on understanding customer SDLC and DevOps practices, installation, and configuration. Focus on troubleshooting technical challenges, educating customers on static code analysis, and acting as a customer advocate for product development.

Location: Hybrid (minimum three days a week in the office) in Singapore

Company

hirify.global helps organizations build responsible, secure, high-quality code quickly and systematically by fixing problems at the source code level with solutions like hirify.globalQube.

What you will do

• Deliver high-impact onboarding experiences to accelerate product adoption and boost customer satisfaction.
• Install, configure, and troubleshoot hirify.globalQube for customer operational and developer teams.
• Collaborate with sales teams to ensure a seamless customer transition from sale through onboarding.
• Gain deep insights into customers' SDLC and DevOps practices, sharing feedback for product development.
• Educate customers on the value of static code analysis and the unique benefits of the hirify.global ecosystem.
• Hand off completed onboarding engagements with detailed documentation and follow-up plans.

Requirements

• 5+ years of hands-on experience in software development and/or DevOps engineering.
• Practical knowledge of software deployment platforms and technologies (e.g., Linux, Windows, Docker, Kubernetes, AWS, Azure, GCP).
• Familiarity with Continuous Integration tools (e.g., GitHub Actions) and DevOps platforms (e.g., GitHub, GitLab, Azure DevOps).
• Proficiency in live troubleshooting and resolving customer challenges in real time.
• 5+ years of experience in customer-facing roles with proven communication and service excellence.
• Exceptional listening skills to abstract customer needs, coupled with strong organizational skills and autonomy.

Culture & Benefits

• Dynamic work culture valuing respect, kindness, and embracing the right to fail.
• Emphasis on people skills, maintaining a friendly and laid-back yet passionate environment.
• Flexible hybrid work policy, requiring a minimum of three days a week in the office.
• Commitment to continuous education and a growth mindset for skill acquisition.
• Diverse global workforce with 550+ employees from 33 different nationalities.
• Equal-opportunity employer prioritizing Diversity, Equity, and Inclusion.

Hiring process

• Comprehensive background check required prior to the start date.