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3 часа назад

Cisco Junior Support Engineer

Формат работы
hybrid
Тип работы
fulltime
Грейд
junior
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Cisco Junior Support Engineer: Providing technical support for network connectivity and performance issues involving Cisco devices with an accent on troubleshooting basic incidents and ensuring service-oriented communication. Focus on monitoring network status, escalating issues when necessary, and collaborating with internal teams for excellent customer experience.

Location: Bogota, hybrid

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

  • Provide technical support for network connectivity and performance issues involving Cisco devices.
  • Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
  • Monitor network status and escalate issues when necessary.
  • Document activities, troubleshooting steps, and solutions.
  • Collaborate with internal teams to ensure an excellent customer experience.

Requirements

  • 1–2 years of experience in technical support, help desk, NOC, or customer support roles (customer service experience is also valid).
  • Strong knowledge of Cisco networking technologies (Wireless or LAN Switching).
  • Understanding of general networking concepts and connectivity fundamentals.
  • Strong problem-solving skills and the ability to work in a fast-paced environment.
  • Excellent communication skills and customer orientation.
  • English level B2 or higher (required).

Culture & Benefits

  • Global team of engineers, scientists, and architects.
  • Opportunity to learn from senior team members and expand technical skills.
  • Career growth in network operations and IT infrastructure.
  • Work on innovative projects.
  • Make a difference.

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