Cisco Junior Support Engineer

TL;DR

Cisco Junior Support Engineer: Providing technical support for network connectivity and performance issues involving Cisco devices with an accent on troubleshooting basic incidents and ensuring service-oriented communication. Focus on monitoring network status, escalating issues when necessary, and collaborating with internal teams for excellent customer experience.

Location: Bogota, hybrid

Company

hirify.global is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

• Provide technical support for network connectivity and performance issues involving Cisco devices.
• Assist customers by troubleshooting basic incidents, ensuring clear and service-oriented communication.
• Monitor network status and escalate issues when necessary.
• Document activities, troubleshooting steps, and solutions.
• Collaborate with internal teams to ensure an excellent customer experience.

Requirements

• 1–2 years of experience in technical support, help desk, NOC, or customer support roles (customer service experience is also valid).
• Strong knowledge of Cisco networking technologies (Wireless or LAN Switching).
• Understanding of general networking concepts and connectivity fundamentals.
• Strong problem-solving skills and the ability to work in a fast-paced environment.
• Excellent communication skills and customer orientation.
• English level B2 or higher (required).

Culture & Benefits

• Global team of engineers, scientists, and architects.
• Opportunity to learn from senior team members and expand technical skills.
• Career growth in network operations and IT infrastructure.
• Work on innovative projects.
• Make a difference.