It Helpdesk

TL;DR

IT Helpdesk (Support): Providing first-level IT support and delivering an excellent user experience with an accent on problem-solving and user interaction. Focus on troubleshooting common IT issues and collaborating with distributed teams in a fast-paced environment.

Location: On-site in Bogota

Company

hirify.global is a global AI-native technology solutions provider, develops cutting-edge, AI-powered digital products and platforms.

What you will do

• Provide Level 1 IT support for end users via ticketing systems and communication tools.
• Troubleshoot and resolve common issues related to email, printers, application access, device performance, and network connectivity.
• Manage user accounts in Active Directory (password resets, account unlocking).
• Use ticketing systems to document, track, and resolve incidents following SOPs.
• Ensure clear, empathetic, and professional communication with users.
• Collaborate effectively with cross-functional and distributed teams.

Requirements

• English proficiency B2 or higher (spoken and written).
• Strong customer service mindset with empathy and clarity in user interactions.
• Logical problem-solving skills and ability to work under pressure.
• Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint).
• Basic knowledge of Active Directory concepts.
• Experience with ticketing systems such as Jira, Zendesk, or Freshdesk.
• Basic troubleshooting experience with Windows and/or macOS.
• Ability to follow documented procedures and internal guidelines accurately.
• Strong organizational skills and ability to prioritize tasks.

Nice to have

• Basic knowledge of Linux, and Windows.
• Basic knowledge in Networking (tunnels, 802.1x, firewalls, Switching, WiFi).
• Basic python scripting.
• Industry related certifications (ITIL, Network+, A+, CCNA, etc.)

Culture & Benefits

• High-Impact Environment.
• Commitment to Professional Development.
• Flexible and Collaborative Culture.
• Global Opportunities.
• Vibrant Community.
• Total Rewards.