Disputes Fraud Risk Manager

TL;DR

Disputes Fraud Risk Manager: Monitoring fraud metrics, managing dispute rates across payment methods, and ensuring compliance with card network programs to maintain account health and reduce financial exposure with an accent on risk & compliance management, fraud prevention & trend analysis. Focus on analyzing fraud and dispute data, optimizing risk processes, and implementing fraud prevention tools and automation.

Location: Onsite in Vilnius, Lithuania

Salary: 3500 EUR net monthly

Company

hirify.global is an experienced team specializing in e-commerce, driven by digital performance marketing, offering top-tier infrastructure and fostering a unique environment for specialists.

What you will do

• Monitor fraud metrics and manage dispute rates across various payment methods, ensuring compliance with card network programs.
• Analyze fraud patterns and dispute trends across all payment channels, developing strategies to reduce fraud rates and financial exposure.
• Coordinate with payment processors, risk partners, and internal teams to maintain compliance and implement risk mitigation strategies.
• Oversee risk and dispute handling operations, monitoring KPIs, conducting performance reviews, and implementing training.
• Analyze fraud and dispute data using tools like Looker to identify vulnerabilities and track performance.
• Collaborate with internal teams to optimize risk processes, implement fraud prevention tools, and enhance payment security infrastructure.

Requirements

• Proven experience monitoring fraud metrics and managing dispute rates, demonstrating knowledge of card network thresholds (Visa VAMP, Mastercard).
• Proficiency in tracking fraud rates (TC40, TC15), dispute ratios, and authorization rates across multiple processors and payment channels.
• Experience with fraud prevention tools and alert services (RDR, CDRN, Ethoca) to implement effective mitigation strategies.
• Proficiency in data reporting tools such as Looker or Tableau to analyze large datasets and generate actionable risk reports.
• Ability to build and maintain strategic relationships with payment processor account managers and risk teams.
• Strong analytical mindset to identify fraud patterns, dispute trends, and root causes across payment methods.

Culture & Benefits

• Play a pivotal role with autonomy to influence and innovate in a critical business area.
• Access a generous monthly budget dedicated to expanding skills and knowledge.
• Benefit from a €150 monthly BOLT budget for commuting.
• Work in a modern office situated in the vibrant heart of Vilnius.
• Enjoy flexibility to choose when and where you work best, balancing work-life.
• Transparent career progression path with recognition and rewards for achievements.
• Join a talented, friendly team of passionate professionals.
• Participate in engaging activities like team trips and workations.