Technical Support Specialist

TL;DR

Technical Support Specialist: Addressing client issues through troubleshooting, training, and direct support for hirify.global, Aspire, and FieldRoutes platforms with an accent on identifying root causes and documenting scenarios. Focus on developing into a product expert, crafting innovative solutions, and advocating for product enhancements.

Location: Onsite in Yerevan, Armenia. Must be flexible to shift changes (earliest start 8am, latest finish 3am AMT).

Company

hirify.global is a leading SaaS provider for the landscaping, commercial cleaning, pest control, and lawn care industries.

What you will do

• Address client issues through troubleshooting, training, and direct support.
• Conduct initial troubleshooting for platforms, identify root causes, replicate issues, and document scenarios.
• Develop into a product expert, crafting innovative solutions and workflows.
• Advocate for product enhancements by submitting bug reports to developers and overseeing their resolution.
• Communicate customer feedback and concerns to internal teams.

Requirements

• Exceptional interpersonal skills: empathetic, patient, confident, and adept at interacting with diverse personalities.
• Self-driven and capable of mastering intricate software.
• Efficient, effective, and resourceful problem-solver with robust critical thinking and troubleshooting abilities.
• Proficiency in English is a must.
• Must be flexible to shift changes; earliest shift starts 8am, latest finishes 3am AMT.

Nice to have

• Knowledge of QuickBooks/accounting.

Culture & Benefits

• Flexible time off with ample learning and development opportunities.
• Comprehensive onboarding program and leadership training for Titans at all levels.
• Company-paid medical, dental, and vision benefits for employees and their dependents from day 1.
• Parent and siblings’ insurance, wellness benefits, and office massage.
• Parental leave and support, financial planning tools, and Employee Assistance Program services.