Technical Support Specialist

TL;DR

Technical Support Specialist: Assist customers with all aspects of software via phone, chat, email, and screen-sharing sessions with an accent on becoming a product expert and developing creative solutions. Focus on influencing product changes by submitting bugs and championing customer feedback to internal stakeholders.

Yerevan, Armenia (onsite, full time)

Company

ServiceTitan provides software solutions for small business owners in the trades.

What you will do

• Utilize support tools to assist customers via phone, chat, email, and screen-sharing.
• Become a product expert and develop creative solutions and workflows for customer needs.
• Influence product changes by submitting bugs to developers and ensuring resolutions.
• Champion customer needs by sharing feedback with internal stakeholders.

Requirements

• Excellent people skills: empathetic, patient, confident, good-humored, able to interact with diverse personalities.
• Thrive in feedback-oriented culture and stay level-headed in challenging, rapidly changing environment.
• Self-motivated with ability to master complex software.
• Efficient problem-solver with strong critical thinking and troubleshooting skills.

Culture & Benefits

• Flextime, recognition via Bonusly and peer-nominated awards, ample learning and development opportunities.
• Holistic health benefits: company-paid medical, dental, vision from day 1, parent/sibling insurance, wellness benefit, office massage.
• Support for all life stages: parental leave, financial planning tools, Employee Assistance Program.