Technical Support Specialist
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Technical Support Specialist: Addressing client issues and providing solutions for Service, Aspire, and FieldRoute platforms with an accent on troubleshooting, training, and direct customer support. Focus on identifying root causes, documenting issues, and advocating for product enhancements.
Location: Must be based in Yerevan, Armenia. Candidates must be flexible to shift changes, with the earliest start at 8am and latest finish at 3am AMT.
Company
(Service family) is a leading SaaS provider for landscaping, commercial cleaning, pest control, and lawn care industries.
What you will do
- Address client issues through troubleshooting, training, and direct support.
- Conduct initial troubleshooting for Service, Aspire, and FieldRoute platforms, identifying root causes, replicating issues, and documenting scenarios clearly.
- Develop into a product expert, crafting innovative solutions and workflows that cater to customer requirements.
- Advocate for product enhancements by submitting bug reports to developers and overseeing their resolution.
- Communicate customer feedback and concerns to internal teams to champion their needs.
Requirements
- Exceptional interpersonal skills, including empathy, patience, and confidence.
- Thrive in a feedback-rich, dynamic, and demanding environment.
- Self-driven and capable of mastering intricate software.
- Efficient, effective, and resourceful problem-solver with robust critical thinking and troubleshooting abilities.
- Proficiency in English is a must.
Nice to have
- Knowledge of QuickBooks/accounting.
Culture & Benefits
- Flexible time off with ample learning and development opportunities.
- Comprehensive onboarding program and leadership training for all levels.
- Recognition and rewards through Bonusly and peer-nominated awards.
- Company-paid medical, dental, and vision for employees and their dependents from day one.
- Parent and siblings’ insurance, wellness benefits, and office massage.
- Parental leave and support, financial planning tools, and Employee Assistance Program services.
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