Client Program Manager (SaaS)

TL;DR

Client Program Manager (SaaS): Own and manage strategic SaaS client accounts, ensuring program delivery, adoption, retention, and growth with an accent on coordinating cross-functional teams and managing complex initiatives. Focus on nurturing client relationships, driving platform adoption, and influencing product improvements based on client needs.

Location: This role is based in Australia, with a hybrid work schedule (three in-office days, two work-from-home days). Preference is given to candidates commutable to hirify.global’s Sydney (Level 35 Tower One Barangaroo, 100 Barangaroo Avenue, Sydney NSW2000) or Newcastle (426 King Street, Newcastle, NSW 2302) offices. Full working rights in Australia are required, without current or future sponsorship.

Company

hirify.global provides a SaaS platform that connects organizations with qualified suppliers, contractors, and vendors, offering cloud-based technology and insights for supply chain visibility.

What you will do

• Develop, implement, and maintain program initiatives aligned with organizational objectives for strategic client accounts.
• Oversee multiple projects and teams within client programs, ensuring goals are met.
• Serve as the primary voice for strategic clients, nurturing relationships and conducting regular Success Planning and QBR sessions.
• Drive adoption and expansion of hirify.global’s platform through proactive engagement and training.
• Advocate for client needs internally, influencing process and product improvements.
• Mentor and guide team members on best practices and process improvements.

Requirements

• 8+ years of combined program management and client success experience in a SaaS environment.
• Proven ability to manage multiple programs and major enterprise accounts concurrently.
• Strong communication, leadership, and organizational skills.
• Experience with Wrike, Jira, Confluence, SFDC, and CRM tools.
• Ability to travel minimum 10%.
• Bachelor’s degree in business or a related field; PMP certification or equivalent experience preferred.

Culture & Benefits

• hirify.global is an equal opportunity employer valuing diversity and encouraging applications from all backgrounds.
• Opportunity to foster sustainable growth for businesses and their supply chains.