Technical Specialist Strategic Accounts

TL;DR

Technical Specialist Strategic Accounts (Customer Support): Deliver premium technical support and white-glove service to strategic hospitality accounts with an accent on advanced troubleshooting, escalation management, and client relationship optimization. Focus on managing complex technical issues, facilitating smooth client transitions, and driving feature adoption to maximize client business value.

Location: Must be based in Ghent or nearby areas with ability to travel to Ghent

Company

hirify.global is a global commerce platform company powering retail, hospitality, and golf businesses with cloud solutions, founded in Montreal and listed on NYSE and TSX.

What you will do

• Provide exceptional technical assistance and white-glove customer service to strategic accounts via multiple channels including on-site visits.
• Identify opportunities to optimize client business processes and recommend best practices.
• Partner with implementation and account management teams to ensure smooth client transitions and daily operations.
• Lead client meetings to review requests, forecast needs, and mitigate risks.
• Drive adoption of product features to support client growth.
• Manage technical escalations end-to-end ensuring customer satisfaction.

Requirements

• Location: Must be based in Ghent or nearby with ability to travel onsite
• Excellent verbal and written communication skills in Dutch and English.
• Extensive experience in technical customer support, preferably senior level.
• Prior experience in hospitality industry.
• Strong troubleshooting and problem-solving skills with Mac OS proficiency.
• Flexibility to work varied schedules to support clients.

Nice to have

• Networking or network support experience.
• Understanding of APIs and SaaS support experience.
• Consulting experience.

Culture & Benefits

• Equity options via Restricted Share Units (RSUs).
• Inclusive parental leave policies.
• Health and wellness credits and access to coaching services.
• Career development opportunities and internal mobility.
• Volunteer day off annually.