Technical Analyst

TL;DR

Technical Analyst: Providing 2nd line technical and business related product support to clients using the hirify.global Core DA product set with an accent on live product configuration incidents and system optimizations. Focus on investigating complex production issues and providing permanent solutions to minimize the impact of system failures.

Location: Hybrid in Sofia

Company

hirify.global is a global data and technology company, powering opportunities for people and businesses around the world.

What you will do

• Provide advanced support and consultancy for DA Clients, hirify.global Regional Delivery teams and Global functions.
• Ensure systems are available and performing following requirements including support of internal environments and systems.
• Investigate complex production issues, recreating problems and utilising trace files and error diagnostics. Identify root cause and propose solutions.
• Perform changes within the Technical Area ie: config, SQL queries, groovy scripts, etc.
• Test Software releases following documented procedures and resolve any subsequent client queries.

Requirements

• A creative and inquisitive mind, focused on solving data and analysing problems
• Approximately 3 years of working experience in the field of application / customer support
• Good SQL knowledge
• Working in a client-facing role; attend client calls to resolve incidents or provide consultancy on client requirements

Nice to have

• IT Degree or equivalent certification/knowledge
• Solid knowledge of application support (SQL, WINDOWS platforms)
• Third party software understanding
• Appreciate of relational database management systems (RDBMS) theory

Culture & Benefits

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.