Capacity Planning Analyst (AI/ML)

TL;DR

Capacity Planning Analyst (AI/ML): Optimizing workforce and operational resources alignment with current and future business demands with an accent on building sophisticated forecasting models using AI and machine learning. Focus on developing predictive statistical models with a 3-year planning horizon and translating complex data into actionable business strategies.

Location: Remote (US). US locations are categorized into one of four zones based on a cost of labor index for that geographic area.

Salary: $76,200–$152,300 USD (depending on US zone)

Company

hirify.global, Inc. builds technology to increase access to the global economy through brands like Cash App, Square, Afterpay, TIDAL, Bitkey, and Proto.

What you will do

• Develop and maintain advanced capacity and demand forecasting models using AI/ML techniques.
• Create statistical models for predictive forecasting with 3-year planning horizons.
• Analyze large datasets using SQL and Python to monitor KPIs, utilization rates, and identify capacity bottlenecks.
• Build automated data pipelines and enhance planning tools for improved accuracy and efficiency.
• Utilize prompt engineering with Generative AI to automate report writing and optimize query performance.
• Apply Workforce Management (WFM) principles to forecast labor demand/supply and optimize scheduling.

Requirements

• 3-7 years of experience in capacity planning, workforce analytics, or similar analytical roles.
• Advanced proficiency in SQL for data extraction, manipulation, and analysis.
• Experience in Python for data analysis, statistical modeling, and automation scripting.
• Hands-on experience with predictive AI/ML models (regression, time-series analysis, forecasting algorithms).
• Experience utilizing Generative AI for automating analytical workflows and report generation.
• Knowledge of WFM tools (e.g., Genesys, Verint, Assembled) and staffing metrics (shrinkage, occupancy).

Culture & Benefits

• Remote work available from countries where Cash App operates.
• Medical insurance, flexible time off, and retirement savings plans.
• Modern family planning benefits.
• Culture geared toward innovation, collaboration, and impact.
• Commitment to an inclusive interview experience, including providing reasonable accommodations to disabled applicants.