Global Service Process Owner (SAP)

Формат работы

hybrid

Тип работы

fulltime

Грейд

lead

Английский

Страна

Spain

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Global Service Process Owner (SAP): Aligning and improving global Aftersales Service processes within the ERP system with an accent on process standardization, documentation, and cross-functional project execution. Focus on contributing functional expertise to SAP/IT projects and empowering international teams through training and knowledge transfer.

Location: Hybrid in Alicante, Spain

Company

hirify.global is a leading global hearing care provider focused on developing innovative solutions from personal audio devices to hearing aids and cochlear implants.

What you will do

Align global Aftersales Service processes with enterprise architecture and ERP setup.
Define, harmonize, and maintain global ERP service processes, SOPs, and KPIs.
Act as a key interface between service operations and various functions (Finance, Engineering, SCM, SAP/IT).
Contribute functional expertise to SAP and IT projects to improve efficiency and support business model changes.
Support new product/channel development by deriving ERP system changes.
Lead a global community of regional and local key users and process owners, driving documentation, standardization, and knowledge transfer.

Requirements

Degree or diploma in Engineering, Supply Chain, IT, or related field.
5+ years of combined business and IT experience in translating business needs into ERP-supported processes.
Proven experience with ERP systems (SAP S/4HANA required) in a global environment.
Strong background in change management, continuous improvement, and cross-functional project execution.
English: C1 required

Nice to have

Project management qualification or experience.
Additional language skills (German and/or Spanish).
Experience with Jira, Salesforce.com, or reporting solutions.

Culture & Benefits

Flexible hybrid working model.
Wide range of training opportunities for professional and personal development.
Exceptional growth opportunities with individual development plans.
Inclusive culture committed to work-life balance.

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