Cloud Managed Services Associate (Microsoft 365)

TL;DR

Cloud Managed Services Associate (Microsoft 365): Delivering Level 1 technical support for Microsoft 365 cloud technologies, troubleshooting incidents, and ensuring systems run smoothly for enterprise customers. Focus on applying advanced troubleshooting techniques, resolving customer issues efficiently, and contributing to knowledge base articles.

Location: Hybrid in Bucharest, Romania

Company

hirify.global is a global, AI-powered software and cloud solutions provider with a footprint in over 70 countries and a diverse team of 13,000+ professionals.

What you will do

• Deliver Level 1 technical support for Microsoft 365 cloud technologies.
• Troubleshoot and resolve customer issues efficiently, escalating to Level 2/3 or Team Lead when required.
• Communicate clearly with customers, keeping them informed of incident progress and service updates.
• Apply advanced troubleshooting techniques to provide tailored solutions for customer environments.
• Contribute to Knowledge Base articles and maintain accurate technical documentation.
• Follow defined quality and security processes, ensuring tickets are resolved quickly and effectively.

Requirements

• Fluency in English and Italian required.
• Minimum 1 year of experience in technical support or managed services environment.
• Strong working knowledge of M365 core workloads: Exchange Online, SharePoint, OneDrive, and Teams.
• Basic experience troubleshooting security, networking, email integration, Intune/MDM, and desktop client interactions with M365.
• Familiarity with Office 365 Security & Compliance features and authentication protocols.
• Experience working within ITIL-based, change-controlled environments.

Culture & Benefits

• Global company culture with 6 core values.
• A mentor who supports your successful start.
• President’s Club for recognition.
• Flexible work: hybrid model with ability to visit local office.
• Lifelong education with a variety of training and development opportunities.
• Employee stock option programs allowing employees to be shareholders.