Senior Customer Support Manager (OLX)

TL;DR

Senior Customer Support Manager (OLX): Managing and inspiring a high-performing team of Customer Service Specialists to ensure seamless day-to-day operations and exceptional customer experience. Focus on driving operational efficiency, achieving KPIs, and fostering collaboration within the department and across the organization.

Location: Onsite in Bucharest, Romania.

Company

hirify.global helps build a more sustainable world through trade, serving millions globally through brands like OLX, Otodom, AutoTrader, and Property24.

What you will do

• Manage, oversee, and inspire a high-performing team of Customer Service Specialists.
• Ensure seamless day-to-day operations within customer service.
• Drive operational efficiency and achieve key performance indicators (KPIs).
• Deliver exceptional customer experience.
• Foster collaboration within the department and across the wider organization.

Requirements

• Proven ability to manage and inspire a customer service team.
• Experience in driving operational efficiency and achieving KPIs.
• Strong focus on delivering exceptional customer experience.
• Must be based in Bucharest, Romania.

Culture & Benefits

• Contribute to building a more sustainable world through trade.
• Opportunity to impact millions of people globally through well-loved brands.
• Work in a collaborative environment dedicated to quality service.