Account Manager (Healthcare)

Location: Remote (Canada)

Base salary: $45K–$55K USD per year. Commission and bonus opportunities are offered; estimated OTE is $65K–$80K USD.

Company

hirify.global operates an app-based marketplace connecting healthcare professionals with workplaces that need staff, serving communities and healthcare organizations across the United States.

What you will do

• Manage and grow a portfolio of workplace customers, improving Same-Store Shift Postings utilization and Same-Store Net Revenue profitability.
• Identify churn risks, resolve account issues, and uncover opportunities for commercial expansion.
• Build account plans, forecast performance, and provide leadership with insights into pipeline health and account stability.
• Establish relationships with clinical and non-clinical executives, lead Quarterly Business Reviews, and negotiate mutually beneficial outcomes.
• Own complex escalations, drive rapid resolution, and implement systemic solutions to prevent recurrence.
• Partner with Product, Legal, and Strategy Operations to represent customer needs and improve the client experience.

Requirements

• Bachelor's degree.
• Excellent verbal and written communication skills.
• Willingness to try and lack of fear when approaching challenges.
• Relationship management experience is strongly preferred but not required.

Nice to have

• Relationship management experience.
• Experience taking ownership, investigating root causes, solving problems independently, and adapting in a fast-paced environment.

Culture & Benefits

• Remote-first organization with a fully remote role and a high degree of autonomy in an asynchronous environment.
• Unlimited PTO.
• Work focused on supporting healthcare customers and communities.
• Competitive pay with commission and bonus opportunities.

Hiring process

• Application followed by a case study.
• Interview with the hiring manager, then an interview with the Head of Account Management.
• Culture conversation with a People Team partner.