Senior Partner Success Manager (SaaS/AI)

TL;DR

Senior Partner Success Manager (SaaS/AI): Driving scale and maturity of hirify.global's partner practices and ensuring high-quality outcomes for joint customers, with an accent on strategic advisement, project monitoring, and partner relationship building. Focus on navigating complex partner ecosystems, guiding high-priority partners, and advocating for partner needs internally.

Location: Sofia, Bulgaria. Expected travel up to 25%.

Company

hirify.global is a leader in enterprise orchestration, providing an AI-powered platform to streamline operations by connecting data, processes, applications, and experiences globally.

What you will do

• Own a portfolio of hirify.global partners, guiding them to scale their practice and deliver high-quality customer outcomes.
• Act as a strategic advisor to partners, assisting with practice structure, offerings, and services methodology.
• Conduct partner QBRs and health reviews, and help partners navigate hirify.global's internal processes.
• Collaborate with Partner Sales to help partners win deals and monitor all partner-led projects.
• Act as an internal expert and advocate for partners, addressing internal questions and coordinating opportunities.

Requirements

• Deep experience (often 8+ years) in an Enterprise SaaS environment in roles like Partner Success, Professional Services, or Partner/Channel Sales.
• Strong Professional Services experience, including building/scaling delivery practices and Services GTM experience.
• Experience working with or within Partner organizations, managing a portfolio of global or enterprise partners.
• Technical fluency in iPaaS / Enterprise Orchestration to assess delivery approaches and project timelines.
• Experience in consulting, program design/rollout, change management, and data analysis.
• Fluency in English required.

Nice to have

• Fluency/business proficiency in additional languages (French, German, Italian, Dutch, Spanish, etc).
• Project management certifications (e.g., PMP).

Culture & Benefits

• Flexible, trust-oriented culture empowering ownership and driven by innovation.
• Emphasis on balancing productivity with self-care.
• Recognized as a top enterprise startup and #1 company for remote workers by Quartz.
• Offers a vibrant work environment and a multitude of benefits.