It Incident Support Officer (24/7 Shift Rotation) (IT Services)

TL;DR

IT Incident Support Officer (IT Services): Monitoring critical systems and responding to alerts in real-time with an accent on incident logging, impact assessment, and escalation based on severity. Focus on incident analysis, postmortem reports, and continuous improvement of system stability and resilience.

Location: Must be based in Larnaca, Cyprus

Company

hirify.global is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.

What you will do

• Monitor critical systems and respond to alerts in real-time.
• Log incidents, assess impact, and escalate based on severity and service criticality.
• Track and report on KPIs related to incident volume, resolution time, and SLA compliance.
• Manage incident records, ensuring complete documentation of symptoms, actions taken, and resolution.
• Perform incident analysis and coordinate the creation of postmortem reports.
• Participate in training across technical departments, including Platform, Infra, DevOps, and Support.

Requirements

• BSc/BA in Computer Science, Information Technology, or a related field.
• Willingness to work in a structured 24/7 shift environment, including weekends and nights.
• Graduate applications are welcomed.
• Strong analytical and troubleshooting skills with attention to technical detail.
• Ability to follow escalation procedures and remain calm under pressure during incident handling.
• Excellent written and verbal communication skills in English.

Culture & Benefits

• Enjoy 22 days of Annual Leave, potentially reaching up to 30 days based on years of service.
• Benefit from Comprehensive Health & Life Insurance from day one.
• Enjoy Friday afternoons off during July & August.
• Receive Birthday Leave.
• Access Gym Membership in Larnaca.
• Utilize Paid Time Off for Training & Education.