IT Support & Systems Administrator

#vacancy #IT
Topcotek group
Limassol, Cyprus (On-site)
IT Support & Systems Administrator
📍 Full-time | Office-based
We’re looking for a hands-on, proactive, and service-focused IT Support & Systems Administrator to keep our people, devices, and core systems running smoothly every day. You’ll be the go-to person for technical support, system improvements, and IT operations — ensuring our team has the tools and support they need to thrive.
🔑 Key Responsibilities
Provide daily technical support across hardware, software, and networks — documenting tickets and resolutions.
Set up and maintain workstations, peripherals, and office IT equipment (imaging, patching, and backups).
Manage user accounts and access throughout the employee lifecycle (onboarding → changes → offboarding).
Maintain accurate IT asset inventory and oversee allocation, lifecycle management, compliance, and vendor coordination.
Troubleshoot and support network and system services (Wi-Fi, VPN, DNS, printers, basic servers) with clear escalation paths.
Implement and improve IT systems and tools, maintain documentation, and train end-users.
Run security and compliance checks (audits, policy enforcement, updates, incident response).
✅ Requirements
1–3 years’ experience in IT support or system administration (preferred).
Proficiency with Windows & macOS environments and common productivity suites.
Familiarity with networking concepts, VPNs, and basic server management.
Strong problem-solving skills with a customer-first approach.
Excellent English communication skills (spoken & written).
⚙️ Technical Requirements
3+ years in a similar System Administrator role (or equivalent experience).
Hands-on experience with network infrastructure & hardware.
Proficiency in Linux administration (installation, maintenance, CLI usage).
Solid understanding of core protocols: HTTP, DNS, SMTP, IMAP, DHCP, ICMP.
⭐️ Preferred Experience
SaaS management and license governance.
Jira Datacenter administration (JSM, Jira Software, Jira Asset Management).
Google Workspace Enterprise administration.
MDM solutions for laptops and mobile devices.
💡 Nice to Have
Scripting & automation (Bash, Perl, Python).
SIL scripting for Jira.
Experience with Windows Server.
🤝 Soft Skills
Languages: English required, other languages are the plus.
Strong analytical and problem-solving skills.
Ability to work independently and in a team on complex projects.
Excellent communication and documentation skills.
✨ If you’re a tech-savvy problem solver who thrives in fast-paced environments and enjoys supporting people through technology, we’d love to hear from you!

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