Endpoint Engineer (End User Support)

TL;DR

Endpoint Engineer (End User Support): Provide technical support for Windows 11, macOS, mobile devices, and hardware in a large enterprise environment with an accent on troubleshooting operating systems, networks, applications, and configurations. Focus on resolving incidents via ticketing systems, ensuring security compliance, and collaborating with global teams across regions and time zones.

Location: Hybrid in Cluj-Napoca, Romania (3rd Emile Zola Street)

Company

Global financial technology leader with a collaborative culture focused on empowering associates.

What you will do

• Provide end-user support for Windows 11, macOS, and mobile devices (iOS/Android).
• Troubleshoot OS configurations, network connectivity (VPN, proxy, Wi-Fi, LAN), and corporate applications.
• Maintain end-user hardware including laptops, monitors, printers, and peripherals.
• Manage incidents and service requests through ticketing systems while meeting SLAs.
• Work with infrastructure services like Active Directory, Azure/Entra ID, Intune, and JAMF.
• Ensure compliance with security standards, DLP, antivirus, and company policies; contribute to documentation and automation.

Requirements

• Minimum 2 years of experience in IT support or endpoint engineering
• Strong knowledge of Windows 10/11, macOS, mobile support (iOS/Android), and networking fundamentals (VPN, DNS, proxy, DHCP).
• Hands-on experience with Active Directory, Azure/Entra ID, Microsoft Intune or similar, and basic Cisco networking.
• Experience with ticketing systems, enterprise endpoint tools, and security/compliance practices (DLP, antivirus).
• Excellent communication and customer service skills; ability to troubleshoot, prioritize, and manage multiple tasks.
• Proactive team player attitude.

Culture & Benefits

• Collaborative, fun, and inclusive team environment valuing authenticity and unique perspectives.
• Global support across regions and time zones.
• Focus on continuous improvement, security, and compliance.
• Opportunities for career development and empowering others.